HOLIDAY DELIVERY TIMES:
Shipping times during the holiday seasons may be subject to change. If you would like to receive your order by December 22nd, refer to the shipping times listed below:
- France: Order by December 20th (Paris local pick up until 22 December)
- UK, Switzerland, Norway, Iceland: Order by December 18th
- Rest of Europe: Order by December 19th
- Rest of the World: Order by December 17th
We offer you free shipping for all orders above 180 €.
Orders shipped to Australia and New Zealand will enjoy free shipping over 300€.
CLICK & COLLECT
Please bring your confirmation email and your ID card when you come to collect your order.
Pick up Hours : Monday to friday from 14 to 18h.
We ship our products around the world using companies as DHL, FEDEX,UPS or TNT..All the orders are processed from Paris, France from monday to friday,. For the orders placed from friday to sunday or during holidays, they will be processed the next working day.
CLICK & COLLECT FREE
EUROPE ZONE 1 10€
Belgium France Germany
Ireland Italy Luxembourg
Monaco Netherlands Portugal
Spain (except canary islands) Switzerland UK
REST OF EUROPE 20€
UNITED STATES AND CANADA 20€
REST OF THE WORLD 30€
TAXES & DUTIES
All shipments sent outside the European Union are not inclusive of duties and taxes, customers are responsible for any customs fees, duties, or taxes that may apply upon delivery.
Please note that in case that, for any reason, customer refuses the delivery of the parcel, shipping costs and import duty fees related to the automatic return of the parcel to the sender, will be charged to the customer. This amount will be deducted from the total amount of the order to be refunded.The refund in that case might take up to 45 days since the date of return of the parcel, or until all fees are calculated. Original shipping fees and the consequent return shipping cost will as well be charged to the customer.
WHEN WILL BE MY ORDER PROCESSED
All orders are processed within 1 working day, however during periods as sales or Christmas that delay might be increased.
Please note that the following information is orientative, we cannot be accountable for delays caused by meterological conditions,holidays, customs inspections or others.
EUROPEAN UNION 1-4 Working Days
REST OF THE WORLD 2-6 Working Days
HOW TO TRACK MY ORDER
The moment your order ships, you will receive an e-mail from us indicating the courier company and the tracking number as well as the whereabouts of your order.Look out these to stay in the know.
In the unfortunate case that a piece shows faults or is damaged during transportation, please contact us as soon as possible within the 7 days following to the reception of your order, by writing an e-mail to firstname.lastname@example.org
If possible in your e-mail include a photo of the piece showing the faults or damages.
We will gladly collect the faulty or damaged piece and issue a refund or exchange it.