We ship our products around the world using companies as DHl, FEDEX,UPS or TNT..All the orders are processed from Paris, France from monday to friday,. For the orders placed from friday to sunday or during holidays, they will be processed the next working day.
In the unfortunate case that a piece shows faults or is damaged during transportation, please contact us as soon as possible within the 7 days following to the reception of your order, by writing an e-mail to firstname.lastname@example.org
If possible in your e-mail include a photo of the piece showing the faults or damages.
We will gladly collect the faulty or damaged piece and issue a refund or exchange it.
pieces are made of gold plated or palladium plated brass
The palladium and gold plating fades over time, this is a normal phenomenon resulting from
wear and tear.The speed of this natural process depends on the way the jewelry
is taken care of. We do not recommend you to wear jewelry when;
you take a
recommend you to avoid direct contact with perfume and make-up.
might contain; plexyglass,swarowsky crystals,transparent resin, pearls and some
other fragile materials.Handle them with care .
undesirable event that any of our pieces got damaged for reasons beyond our
control,please contact us in order to send the piece to our Safsafu hospital,
we will do our best to make your Safsafu smile again.
procedure we will send you a medical care budget including the shipping
expenses and the cost of any replacement pieces for your approuval.